Returns Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See out terms and conditions.

 

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the product in order to return it.

 

Returns

Once an order is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, the goods must be unused and in the same condition that you received it and must be in the original packaging. Original packaging includes, tags, hygiene seals and the plastic outer packaging.  

We DO NOT accept any returns on our Harley Davidson collection. We advise all customers to carefully inspect the website images prior to purchase. 

As these are pre-owned pieces, general wear and tear is to be expected. Any major faults will be noted on the product page.

 

Shipping

To initiate a return, please email us at blackvixenboutique@outlook.com.  We require a receipt or proof of purchase to accompany your return. An RA number will be generated for you and a returns form will be provided via email. You must include the completed returns form in your satchel.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a store credit, the cost of any return shipping will not be reimbursed. You should consider using a trackable shipping service or purchasing shipping insurance for items of value as any lost shipments Black Vixen Boutique cannot be held liable for.

 

Refunds

Unfortunately Black Vixen Boutique does not offer refunds. If you wish to return your item, we will issue a store credit.

Store Credit

After we have received your valid return, We will notify you via email that we have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by us, We will provide you with a store credit coupon code to the value of the goods on your original invoice. Please note that shipping charges are final and cannot be reimbursed by store credit.

Store credits are valid for 1 year from the time of issue.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.